Regent Restoration says lake flood cleanup needs stricter protocols

Regent Restoration in Lewisville is warning property owners that floodwater from Lewisville Lake, Denton Creek and storm runoff is far more dangerous than typical indoor water losses. The company says outdoor flood cleanup requires category 3 contamination protocols, material removal and protective containment to reduce health risks and cross-contamination.

Why it matters: - Floodwater from outside a home can carry bacteria, viruses, parasites, pesticides and other contaminants into walls, floors and insulation. - Lewisville homes near the lake or creek face a recurring flood exposure that can turn a water loss into a health and cleanup problem. - Proper response affects whether a property is safely restored or left with hidden contamination.

What happened: - Regent Restoration of Lewisville explained why flood cleanup from Lewisville Lake, Denton Creek and storm runoff requires a different response than a burst pipe or appliance overflow. - The company said outdoor floodwater meets category 3 contamination standards under the Institute of Inspection, Cleaning and Restoration Certification framework. - Regent Restoration serves residential and commercial properties across Lewisville and the Dallas-Fort Worth Metroplex.

The details: - Category 1 water from a supply line failure is sanitary at the source and poses minimal health risk during extraction and drying. - Category 3 floodwater can contact soil, pavement, storm drains, landscaping chemicals, animal waste and compromised sewage infrastructure before entering a structure. - Porous materials touched by category 3 water are presumed contaminated under the IICRC S500 Standard for Professional Water Damage Restoration and must be removed and discarded rather than dried and kept. - The company said drying flood-affected carpet, drywall or wood without first removing contaminated material can leave pathogens embedded in the structure and create airborne exposure later. - Regent Restoration technicians use full protective gear, including respirators, chemical-resistant gloves and protective suits, during extraction and removal. - Technicians also set up containment barriers to keep contaminated areas from spreading into clean parts of the structure. - Flood cleanup starts with submersible pumps and truck-mounted vacuum systems for standing water in below-grade spaces, garages and ground-level rooms. - Water-damaged flooring, baseboards, lower drywall and compromised insulation are removed to the contamination line, usually at least 12 inches above the highest waterline. - Structural framing and non-removable surfaces are treated with hospital-grade antimicrobial agents before drying equipment is installed. - Regent Restoration said it maintains 24-hour emergency availability and targets a 60-minute response time. - The company holds IICRC certification, License 143648, and says its technicians are certified in water damage restoration, applied microbial remediation and other restoration disciplines. - Regent Restoration lists services that include water damage restoration, flood cleanup, fire and smoke damage restoration, mold remediation, sewage cleanup, asbestos abatement, roof repair, and content cleaning and pack-out. - The company’s address is 824 Office Park Cir #100, Lewisville, TX 75057, and its website is the company website.

Between the lines: - Lewisville’s location near the lake and creek means flood response is not just about pumping out water; it is about stopping contamination before it spreads through the structure. - The biggest mistake in flood cleanup is often sequence. Drying too early can push contaminated air through the home before affected materials are removed. - The company is also signaling that homeowners need to prepare before a flood, not after one starts.

What's next: - Lewisville property owners in flood-prone neighborhoods are being urged to confirm whether their homes sit in a flood zone, review flood insurance coverage and identify a restoration provider before an emergency. - Regent Restoration says early response helps contain contamination and sets the restoration scope under IICRC protocols from the start. - The company says it will continue offering emergency response for flood events across the Dallas-Fort Worth area.